Mend Dental, 2981 Michelson Dr, Ste B, Irvine, CA 92612 · (949) 251-0011 · hello@mend.dental · https://mend.dental

This Privacy Policy explains how Mend Dental collects, uses, and shares information when you visit https://mend.dental, contact us online, or use related online features (the "Site").

1. Information we collect

• Information you give us: name, email, phone, message content; appointment details via online scheduling; forms; insurance or payment details you choose to share; other information in email, text, calls or forms.
• Collected automatically: IP address, browser, device and operating system; pages and links visited; approximate location; timestamps; cookies and similar identifiers.
• From third parties: scheduling and patient tools (for example Modento); analytics and advertising providers (for example Google); review and directory platforms; social platforms if you engage with our profiles or ads.

2. How we use information

To operate and improve the Site; respond to inquiries; schedule, confirm, remind and follow up on appointments; send administrative messages; run analytics; measure marketing and show relevant ads where allowed; maintain security; and comply with the law. We do not sell personal information for money.

3. Cookies, analytics and advertising

We use cookies for Site function, preferences, traffic measurement and marketing. We use Google Analytics on this Site; see Google's privacy policy. We may also use Google Ads tools. You can manage ads through Google ad settings and your browser controls.

4. Online scheduling and patient tools

Booking and communications may use third-party tools, including Modento, whose policies also apply. Clinical, billing and protected health information is governed by our HIPAA Notice of Privacy Practices.

5. Sharing

We share information with service providers (hosting, scheduling, email and SMS, analytics, advertising, IT and security); professional advisors; authorities when required; and successors in a practice transition, in each case subject to law. We do not share contact-form information with unrelated parties for their own marketing without your direction or as permitted by law.

6. Your choices

Depending on where you live, your rights may include access, correction, deletion (with legal exceptions), and opting out of certain advertising-related sharing. Send requests to hello@mend.dental or call (949) 251-0011 with the subject "Privacy Request". We may need to verify your identity. California residents will not be discriminated against for exercising CCPA/CPRA rights.

7. Children

The Site is intended for adults and for parents or guardians. We do not knowingly collect information from children under 13 for website marketing. Contact us if you believe we should delete a child's information.

8. Retention

Website and marketing data is kept as long as needed for the purposes above unless the law requires longer. Clinical and billing records follow dental record-retention rules.

9. Security

We use reasonable safeguards to protect information. No transmission or storage method is completely secure.

10. Third-party links and social media

Links to booking, maps, review sites and social platforms (Instagram, Facebook, TikTok and others) take you to services with their own policies.

11. HIPAA Notice of Privacy Practices

Patients, parents and guardians can request our HIPAA Notice at the front desk or by emailing hello@mend.dental.

12. Changes

We may update this policy from time to time. The "Last updated" date will change when we do.

13. Contact

Mend Dental, 2981 Michelson Dr, Ste B, Irvine, CA 92612 · (949) 251-0011 · hello@mend.dental · mend.dental/contact